Hello Fresh Reviews - What Is It?
Hello Fresh has been in business since 2008. It is a subscription food delivery service that promises to simplify your cooking by delivering healthy and delicious recipes with pre-measured ingredients to your threshold on a weekly basis. Each box is claimed to provide seasonal and fresh food of high quality received directly from butchers, mall farmers, fish mongers and culinary enthusiasts. The step-by-step recipes are said to offer dishes from a variety of cuisines. Each one is claimed to be reviewed by an experienced dietician to ensure that every recipe is nutritious and well-balanced. Even though Hello Fresh claims to make cooking easier and to feature fresh ingredients, while its recipes are made in such a way as to decrease food waste by providing the right sizes of portions.
According to the official website of the company, the service works in the following way. Hello Fresh creates nutritious and tasty recipes. You can choose the ones that you like, and the company will send you the necessary ingredients together with the recommendations. The components are delivered directly to your threshold in an insulated box for free. Then you can cook your meal within thirty minutes. The recipes are claimed to be very easy and the company sends fresh ingredients directly from farms. But is the Hello Fresh service really worth the price it costs? Let's find out what ingredients the box includes.
Ingredients of Hello Fresh - Does It Really Work? Is It a Scam?
There are different types of Hello Fresh boxes. The first one is Classic Box, which is said to be the most popular option. It includes three meals for two or four people, most of which include some sort of meat (pork, poultry, etc.). There is also Veggie Box that contains the same recipes and farm ingredients as the Classic Box, but it focuses on vegetarians. It should be mentioned that the company does not have any vegan option. After choosing your box, you will need to enter your zip code, choose between Wednesday, Thursday, or Friday delivery options. They usually deliver food between 8am and 8pm. Your first delivery date will be shown at the bottom of the page. When you are ready to checkout, click the Add to Cart button.
One of the benefits that Hello Fresh offers is saving you from the necessity to visit the grocery store; however, it will not be that saving in terms of money. Even though the sends you everything you need for cooking a meal once a week, you will still have to go to the grocery store to buy foods for the other four days of the week. In this way, you will have to pay a premium for having your meals planned and sent to your threshold. What they will really do is decrease the need to regularly go to the grocery store. It should be kept in mind that cooking food is usually time-consuming, not picking up the foods from your local store. I would recommend you to weigh the pros and cons of the service before purchasing anything. At present, Hello Fresh only delivers to the 48 US states, although they promise to start working for AK and HI customers too.
Customer Reviews - Does It Have Any Side Effects?
Hello Fresh has an average rating of just two stars on Yelp with more than one hundred customer reviews. Some reviewers found its recipes to be tasty, their meals to be convenient to cook, and their directions easy to follow. However, the majority of customers are unsatisfied with the service. The most common complaints referenced the fact that the products received had poor condition or that they spoiled quickly. It sounds terrible but one reviewer reported that there were roaches in the sealed box. The customers reported difficulty using their official website and understanding how to cancel accounts. People were not satisfied with the company's poor customer service too. According to LifeHacker who wrote a review comparing Hello Fresh to other food delivery services, found that they offered a low to moderate level of meal options, their per-person price was very high, their recipes were quite simple as they contained the most important information, including estimated nutrition (calories, carbs, protein, fat, and fiber), as well as a list of the required kitchen tools. At the same time, their recipes appeared to be very ordinary and unsurprising. There are many pastas, for example. In general, the author put Hello Fresh in the last place when compared to other services of the kind. The company behind the service is based out of New York, NY and has an F rating with the Better Business Bureau. There are 33 closed complaints listed. The most common complaints referenced the ingredients that had poor condition (wilted, mold, etc.), difficulty using promotional coupons and discounts, and difficulty receiving refunds. Let us take a look at some of the actual customers' reviews left on different websites online.
"I was a customer of HelloFresh until today. I was offered to share the service with three friends, so my friends were supposed to receive three free meals for two people with free delivery. When one of my friends tried to use his offer, his credit card was charged $16 for delivery. He contacted me and told me about everything. I decided to contact the company and was approved about the charging for shipping. They work in a dishonest way. Buyers beware!"
"I ordered the service for my daughter before Christmas who is not fond of cooking. My daughter was extremely embarrassed by the Hellofresh comedy of mistakes. The first delivery arrived two days later than expected. When it was delivered, there was no meat in the box. I called the customer service but I was not offered any compensation, so I cancelled my service after such an experience"
"I purchased a Groupon from Hello Fresh for two weeks, but they continued charging my credit card even after I canceled the subscription. By the way, I never signed up for their service. I have not received some meals. Food was not as tasty as expected and the recipes were too primitive. The service is not worth $10 per meal. I would not recommend this service to my friends"
Where To Buy Hello Fresh?
Hello Fresh boxes can be ordered from the official website only. 2-Person Classic Box costs $69, 4-Person Classic Box is priced at $129, while 2-Person Veggie Box can be bought for $59, and 4-Person Veggie Box costs $109. According to their Terms, a customer has to cancel their subscription no later than midnight on Wednesday the week before the next delivery. Many customer complaints referenced problems with cancelling subscriptions. If you want to ask any questions or order to request a refund, you will need to contact their customer service. The product isn't available on Walmart, Amazon, GNC.
My Final Summary
Hello Fresh service has less-than-stellar customer feedback. It has some advantages, but it appears that they leave a lot to be desired in the field. Many people are not satisfied neither with the taste of food, nor with the provided recipes, not with the customer service and price. I cannot recommend Hello Fresh to usage as this product has too many disadvantages.
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